Your downloads are available in two easy ways:

• 1 Check your inbox. Our system automatically sends your download links via email immediately after purchase. If you can't see it, also check your Spam and Junk folders — it sometimes ends up there.
• 2 Your Members Area. You have UNLIMITED access to all your downloads inside the Members Area — 24/7, forever. Click Member Login at the top of every page, then click the Downloads menu.

No problem — this is easy to fix! Just follow these steps:

• 1Go to the Member Login page and click "Forgot your Armory password?"
• 2Enter the exact email address you used when you purchased or signed up. Check for typos.
• 3Check your Inbox, Spam, and Junk folders for the reset email from us.
• 4The email contains an AUTOLOGIN Link — click it and you will be logged in instantly. No password needed.
• 5To set a new password, go to your Profile, change your password and click Save Profile.

Your confirmation and download links are sent automatically the moment your payment is processed. If you haven't seen it, here's what to check:

• 1Check your Inbox — search for "Russell Stutely" or "russellstutely.com".
• 2Check your Spam and Junk folders — our emails occasionally get filtered.
• 3Log in to the Members Area — your product will be waiting for you there even without the email.

Absolutely — yes! We have you covered whether you're online or offline:

• 1 Online streaming — Most of our products include a full streaming service accessible from any device with a browser. Inside the Members Area, click the Streams ▾ menu.
• 2 Offline / Mobile downloads — Most products also include a Phone & Tablet optimised version for download. Inside the Members Area, look under Downloads ▾ for the Mobile Ready Downloads option.

The most common cause is a simple mix-up between Streaming and Downloads — here's how to tell which you need:

• 1 To watch online — always use the Streams ▾ menu inside the Members Area. Do not try to download from the Streams section — it won't work and isn't meant to.
• 2 To download a file — always use the Downloads ▾ menu. This is where your actual downloadable files live.
• 3 If links still aren't working, try a different browser (Chrome or Firefox recommended) or a different device.

This is very rare, but occasionally it can take a few minutes for the payment processor to register with our system. Please do the following before contacting us:

• 1Wait 2–3 minutes, then check your Inbox, Spam, and Junk folders for your download email.
• 2Log in to the Members Area and check your Downloads — your product may already be there.
• 3If after 5 minutes you still have nothing, contact us immediately using the form below and we will get it rectified for you without delay.

Both! You have UNLIMITED access to both services — forever.

• 1Stream online anytime via the Streams ▾ menu — no downloads needed, just click and watch.
• 2Download and keep your videos via the Downloads ▾ menu — yours to keep on your devices, forever.

Most account details can be updated directly from your Profile page inside the Members Area:

• 1Log in to the Members Area and click Profile in the top navigation.
• 2Update your name, address, phone number, or password as needed.
• 3Click Save Profile to confirm your changes.

The fastest and most reliable way to reach us is via the Contact Form below on this page. We read and respond to every message personally.